Terms & Conditions Of Carriage

Platinum Terms & Conditions Of Carriage

We are only licensed and insured to carry a limited number of passengers (including babies) while moving. This limit may not be exceeded in any circumstances. The number of passengers to be carried (babies count as passengers for this purpose) should be listed in the booking request and you must notify us of any changes you may wish to make to that number at any time. In certain jurisdictions it is a legal requirement that children must wear seatbelts at all times when travelling.

We reserve the right to increase the fuel element of our charges at any time should the price of fuel to us increase by 8% or more from that prevailing at the time the booking is confirmed, any such increase in our charges to be commensurate with any such fuel price increase to ourselves and to cover any period during which we have to pay increased prices to our fuel supplier.

The exchange rate between GBP and EUR is the middle rate posted at Google.com from time to time +/- 2% in our favour (which is still a saving on retail bank exchange rates). Typically, if we are paid electronically in a currency other than the one invoiced, we will apply the original quoted exchange rate. If the current rate varies by at least 5%, we reserve the right to apply the current rate +/- 2% as aforementioned to avoid us suffering a currency loss. We will also accept claims from the hirer if the new rate falls in their favour beyond 5%. Any cash received in Euros when the invoice is in Pounds will be credited in full in Pounds at the rate the UK bank allocates at the time of deposit. Quotations are valid 28 days from the date if issue which is shown on the booking form.

Platinum cannot be held responsible for loss or damage to personal possessions or other property except where caused by negligence of the company or its servants. We cannot be held responsible for the theft of such items which occurs due to the negligence of any of the passengers, for example, failure by passengers to lock the doors when they have been provided with a key. We recommend you take out suitable insurance to cover all travel contingencies including failure to complete any part of the journey for any reason. EU residents should carry an EHIC card (European Health Insurance Card) application forms available from Post Offices. If property is left on a vehicle at the end of the tour, reasonable steps will be taken to ensure that the property is made available collection by the owner of the owner’s agent.

Platinum cannot be held responsible for any of the following losses however caused and related costs and expenses arising out of any contract between us:
– pure economic loss;
– loss of profit;
– loss of business;
– consequential losses;
– loss of reputation; or
– loss due to force majeure event including, without limitation, missing travel connections or arriving late for events.

We will not be responsible for any failure to perform the contract in whole or in part by reason of accident, fire, traffic congestion, extreme weather, strikes or any other cause outside our reasonable control (a force majeure event), though every effort will be made to maintain the service contracted for.

Passengers are carried under the appropriate law or convention of the country(ies) concerned. If delays are caused we will make all reasonable efforts to make time, within the law, and as common sense dictates. Please see the note below regarding our responsibilities.

Nothing in these Conditions excludes or limits our liability for death or personal injury caused by our negligence.

Save as otherwise provided our entire liability to you under or in connection with any contract formed under these Conditions will not in any event exceed the total contract price. Any losses claimed will be assessed separately in relation to each day during which the losses are claimed to have occurred and according to the rates payable for each such day so that our liability in respect of each day shall not exceed the total charge payable for that day. In the case of a contract for several vehicles, losses claimed will be assessed separately in relation to each vehicle and our liability in respect of each such vehicle will not exceed the total contract price payable in relation to such vehicle.

In the unlikely event of any passenger being persistently abusive or causing damage to the vehicle, we will require such person(s) to leave the vehicle for the benefit of the others. The vehicle will then be allowed to continue the journey Any outstanding part of the journey will be required to be paid for.

We reserve the right to substitute any given vehicle at any time without advance notice for operational or safety reasons. All reasonable efforts will be made to provide a vehicle of a comparable class, and capacity within the time available.

We reserve the right to sub-contract the performance of any of our obligations to suitable third party contractors but you will be warned in advance and be given the option to withdraw. If a sub-contractor fails to perform, we will make all reasonable efforts to assist in resolving the matter but our maximum liability will be a refund of any sums overpaid in proportion to the period and distance of the tour already undertaken.

You accept responsibility to protect vehicle from damage, including by third parties while at or near any venue, or where otherwise parked under the direction of organizers or tour managers. This also applies to damage to the paint and bodywork directly attributable to the application of vinyls and other promotional items.

Parking in unsuitable locations: Our drivers are instructed to try to avoid parking in unsuitable locations, especially at festival sites. If a vehicle needs towing, drivers are only allowed to use professional towing services to avoid physical or mechanical damage to the vehicle. If as a result of being parked in an unsuitable location on the instruction of the hirer, the cost of towing will be charged back to the hirer.

Travelling to unsuitable locations: You are hiring the vehicle to travel between venues. Hotel runs can only be made where we know the hotel is on a suitable route and are made at the discretion of the driver. If in doubt, please send a list if hotels beforehand to Platinum for verification.

The quotation will show where the hire starts and ends. However the coach will need to get to the start location and back from the end location. The quotation will show a given route and timing but where it is necessary to take a more costly deviation, the hirer will be responsible for such reasonable charges. Examples might be where a given ferry is fully booked or cancelled, or where there are severe logistical problems on the route given out of our control. This clause only applies where situations arise causing deviations out of our control.

All booking requests are made subject to these Conditions and are deemed to be an offer by you to buy a service from us. To book one or more vehicles we will raise an electronic booking form and you will be sent links to such. We will as a result have made an offer to treat, and that offer remains open for 5 days (or fewer if stated at that time by phone or email). On completion of the required fields of the booking form including provision of your electronic signature, you will have committed to the contract. We in turn will raise an invoice to confirm our commitment. We may request a non-refundable 15% deposit, but failure to provide that deposit does not unilaterally release you from the contract.

We provide various amenities like Televisions, DVD players, Playstations, and sometimes satellite dishes and receivers. These are considered as free extras and not a condition of hiring our coaches and the failure of any such device cannot be the cause for termination of the contract or discount of the price. We do not provide any entertainment media (games, CDs, DVDs, tapes or smart cards). Customers are expected to bring their own and the devices are provided for their convenience. Please note that vehicles are licensed by the Motion Picture Licensing Association Ltd. and by the Performing Rights Society.

Safes, where provided, are used strictly at the hirer’s risk. Platinum can take no responsibility for any losses incurred as a result of using the safe. The drivers are not authorised to look after any passenger or hirer’s valuables.

The internet service is free to use where available in the United Kingdom only (chargeable outside the UK). The limit for the whole bus is 3 gigabytes per month pro-rate (around 100 megabytes a day under the service provider’s fair usage policy. That is more than enough for emailing. If this level is exceeded, the hirer will be responsible for any excess charges imposed by the service provider.

Due to the size of our vehicles it may not be possible to gain access to the destination site either by physical or legal constraints. We recommend you check with the destination beforehand.

Where it is not possible to use the originally quoted mode of transport, for instance no ferry spaces left, a surcharge may be necessary to complete the journey. We will discuss the options with you first.

Our driver’s hours are regulated by law. It is illegal for our drivers to work outside these hours. We will always plan trip schedules so as to minimise the risk of delays due to drivers’ hours rules. However on occasion this may be unavoidable and in that case we cannot be held responsible for any losses arising due to such delays unless they are due solely to our negligence.

In certain countries it is not legal to exceed 6 days of work without a 45 hour legal break. For commercial reasons we quote on the basis that this rule is not enforced in all countries otherwise our quotes will appear to be excessive if fresh drivers need to be flown in and the old driver put up in a hotel then flown out. The supply of a vehicle and driver is made on the understanding that no liability can be accepted by Platinum when a coach is required to park up by the authorities for this or other hours related reasons. If you wish to avoid this risk please call in advance so the cost implications can be discussed.

In Germany you are required to declare and pay VAT for the distance and passengers traveling in Germany. If our drivers are stopped they will show a combination of documents declaring you as the hirer of the coach because due to the nature of the German VAT rules, the coach company is exempt from collecting VAT (16%) where the coach is hired as a whole, but the hirer is required to declare and pay it independently. This applies to all companies, not just Platinum.

It is the hirer’s responsibility to ensure that no documentation or people are transported illegally. Examples might be people with no work permit, merchandise with no carnet where one is required, drugs, etc. Platinum. reserve the right to be compensated in full where a route diversion is required or where a vehicle is temporarily or permanently confiscated or where we are fined as a result of such an infringement.

It is against maritime law for any passenger to remain in any vehicle on all ferry crossings within the European Community. It is the responsibilty of the hirer or their representative to inform each person travelling on a Platinum vehicle that they must exit the vehicle upon or before boarding the ship.

In many countries it is forbidden to smoke on coaches. The hirer will ensure that no passenger smokes on the Platinum vehicle and will indemnify Platinum in the even that any infringer other than a Platinum employee is caught and the company is fined.

Where credit is given payment is due within 30 days of invoice date, otherwise payment in full is required prior to commencement of journey.

Where we have agreed to accept stage payments and a payment is late, we will have no obligation to perform the contract beyond the stage for which payment has already been received by us until the late payment is settled. In addition in such case, subject to three days notice, we may at any time choose to terminate the contract forthwith by written notice to you and in such case any outstanding invoices issued by us will become immediately due and payable and you will be liable to pay us a reasonable amount to cover work carried out by us which has not been billed as at termination of the contract plus any reasonable irrecoverable costs incurred by us in connection with the contract.

ILLEGAL FINES: It is not our policy to pay bribes or illegal fines. We can not take responsibility for any delay caused by attempts by any official to apply illegal fines. If the hirer chooses to pay such illegal fines then Platinum. will not be responsible for reimbursing such fines.

These Conditions apply to any contract between us to the exclusion of any other terms and conditions including any you purport to apply under any purchase order or similar.

A reference to these Conditions includes a reference to any document referred to in these Conditions which, for the avoidance of doubt, shall be deemed to form a part of this agreement.

If you are a consumer, none of these Conditions will adversely affect your rights as a consumer.

These Conditions (taken together with the details contained in the confirmation of booking) constitute the entire agreement between us and you and supersede any previous agreement or representations between us.

It is in our interest to make your journey as pleasant as possible. If you have any special requirements we shall be pleased to attempt to accommodate you. We hope you have a great journey!
Our responsibilities in the event of a breakdown
If we have been paid in advance of the journey to date by cleared funds (by full or staged payments) we will also take on the responsibility of making arrangements for onward travel to the best of our ability.

Our primary responsibility however is to carry passengers and their luggage from A to B and any sleeping accommodation, entertainment system, etc provided on the vehicle is to be considered a non-contractual side benefit of using a Platinum vehicle. Where reasonably possible in the event of breakdown, a replacement sleeper coach will be used but we will not take responsibility for sleeping accommodation if no replacement vehicle can be hired. In any event all such costs must be in proportion to, and not exceed, the funds already paid.


If we have not received payments (full or staged), in advance, our only responsibility will be to assist you in obtaining alternative means of transport and accommodation at your own expense at which time our agreement will be terminated subject to reasonable financial adjustment in either direction.


You are highly encouraged to take out suitable insurance to protect your tour budget, for instance to cover the cost of hotels if your vehicle has a mechanical failure and no substitutes are available.

Data Retention – Platinum do not store credit card information electronically. Any written card information will be shredded, and we limit other information retained so as to fall wholly within the scope of the Data Protection Act 1998. No information will be passed to third parties other than to enable the actual credit card transaction to proceed.


We use Paypal for our payments interface, who in turn use HSBC Bank PLC to do the payments processing.

Delivery – We will notify you at the time of ordering the expected time frame for shipment of any physical goods. Usually the same or following day. Unless it is a special order, any goods will not be charged to your credit card until ready for shipment
Return/Refund/Cancellation – there may be a restocking and delivery fee still to be pay if goods were correctly delivered in the agreed time frame. We usually require such goods to be returned within 7 days in a clean resaleable condition.


We can not accept back parts specially ordered at your request from our suppliers (unless they in turn accept them back), nor items made to your particular specification, All sales made are Business to Business so therefore totally fall outside the scope of the Consumer Protection (Distance Selling) Regulations 2000


These Conditions and any dispute or claim arising from them or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England
and Wales.

If you have any qusetions, about these T&C, please contact us directly…. thank you.


Email : [email protected] | – Telephone : 020 363 32494

Head Office : 145-157 St John Street London, EC1V 4PW – Co Number : 08299916